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** DOWNLOAD HELP **

Download Help - We recommend you read this since it solves over 90% of download problems


Quick Guide


 


Registration

  • You will need to Register before you can buy things.
  • You will also need to have a PayPal account.

PLEASE TAKE CARE WHEN REGISTERING TO CHECK YOUR EMAIL ADDRESS IS ENTERED CORRECTLY.

You should get an acknowledgement message when you Register. Check your Junk email box. If you don't get an acknowledgement please contact us.

To check all is well, you can try logging into your account, and you can try a "lost password" procedure to a specified email. If this does produce a response, you may have entered the account email incorrectly.

 


Payment

Our webshop uses PayPal's secure online funds transfer system.
If you do not already have a PayPal account, you'll be asked to open one the first time you use our shop - and you can then use it for many other purchases including eBay for example.
PayPal is an established and well-known online payment service. Surrey Brass NEVER sees or handles your credit card information.
For more information, refer to PayPal's security and privacy policy.

 


Notification and Download emails

After adding a product to the shopping cart, and paying, you'll get at least two emails: 

  • You will get an email containing a link to enable you to download the product. Normally, this will be a PDF or ZIP archive.
  • You will also get an email with a receipt.
  • You may also get an order acknowledgement.

 


Downloading

You have three attempts to download files. There are two alternative methods:

1. From the email: click on the link in the email and download the file to your computer.

2. From the webshop: Log into the webshop, go to "Your Account", select "Digital Downloads" and press the download icon. See the picture at the top of this page for the three steps.

 


Unpacking and Printing

If you have not already got something suitable, you'll need 2 bits of freeware to unpack read and print the music - here's a couple of suggestions for you.

WinZip LogoClick on the icon  to download a free copy of Winzip 

 

Get Acrobat Reader - Free! Click on the icon to download a free copy of Adobe reader

 

 

 


And if you still have problems after all that...

Contact Us or email webmaster@surreybrass.co.uk

It may take a day or two to respond since we aren't online 24/7 and may be away from home. 

In particular will be busy rehearsing on concert days and may not be able to respond that day.

 


 


Information on this website is © Copyright Surrey Brass and their associates 2001-2018

Pleased respect the copyright of composers and arrangers. Do not photocopy or share copyright material.

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